Training Do's & Dont's

Training Do's & Dont's

1. Customer Success should Prepare/Review test cases based on Requirement Gatherings session (FD if available)
2. Customer Success/Trainer should test them 3 days before Customer training & sort the issues with Dev Team
3. Test cases should be organized in such a way to help flow in training
4. The primary focus of UAT is TRAINING. Users can give their suggestions to us via Project manager/coordinator
5. Training Format: Hands-on. You do a transaction and let them do one. This way they can learn things faster
6. Key users questions usually fall on 3 categories a) How to use the system? b) Scenarios c) Why this way or why I have to do in multiple screens? Show thing for (a ) & (b) and education/justify for (c)
7. Record Transaction references in test case document
8. Get Signoff. If they object, Get it with Comments
9. Support test cases with prints & reports if any
10. If something is not working, move on to the next saying we will come back. Don't panic. Inform Team over chat
11. After the session, Track bugs and suggestions in a tracker (sheets or asana) liaise with Dev team for completion